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FAQs 
FAQs
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Frequently Asked Questions
Q: How can Thinkuptime help my business grow?
A: Many ways. First, Thinkuptime provides you with a complete computing infrastructure — PCs, printers, laptops and networks. Your business is also connected to next generation business tools and capabilities through the Internet. With fixed monthly fees, your IT costs become predictable. By managing your technology for you, Thinkuptime gives you more time to focus on your business growth. And, your business regains the agility that gives you a competitive edge in today's rapidly changing business marketplace.
Q: Is Thinkuptime available in my area?
A: Thinkuptime serves small and midsize organizations throughout the surrounding Los Angeles, Orange County, and Ventura Area.
Q: How much does Thinkuptime charge?
A: Thinkuptime is a scalable information technology service and support firm. That means we offer a variety of payment options for a number of support services. Continuous support can be on a fixed monthly fee or you can pay time and materials by the hour or somewhere in between. Thinkuptime understands that everyone’s needs are different. Therefore, we offer the flexibility to choose which option best meets your needs. For more information call us at...?
Q: What is a Thinkuptime "best practices" assessment?
A: A “best practices” assessment is an evaluation conducted by a Thinkuptime engineer. It is the first step in assessing the exact computing needs of your business. It starts with a few questions and ends with a report that details our findings. The process is quick and easy, and requires no hardware or advance preparation.
Q: How are you different from other support organizations?
A: The biggest difference is our approach. We provide our clients with access to our enterprise-level IT support. We are process-oriented, yet flexible. We utilize our best practices assessment to learn your environment and then tailor our process to seamlessly align with your organization. Every activity is tracked, measured and reported. This not only ensures completeness, but helps our clients meet emerging IT compliance requirements (i.e. FDA, Sarbanes Oxley and HIPPA). Lastly, our corporate values of trust, courage, and commitment means we always give all we got to make every customer happy.
Q: How do you work with independent consultants, service providers and internal IT departments?
A: With experts in a variety of IT fields, we have created a model that makes it easy to pick and choose certain services or solutions. This allows us to fill in where help is needed. By seamlessly working with internal IT staff and augmenting the efforts of independent consultants and service providers, Thinkuptime is able to create a win-win situation for our customers.
Q: Do you work with partners?
A: Thinkuptime understands that we can’t be everything to everyone. Therefore, we have developed partnerships with a variety of companies and individuals to meet the various needs of our customers. With the help of our channel partners and technology partners, Thinkuptime is the trusted source for all things IT.
Where is the help desk?
A: The help desk operates out of our Networks Operations Center located ?. You can reach our help desk 24/7 if you've purchase our Comprehensive Helpdesk Plan.
Q: Is Thinkuptime available for Macintosh- or UNIX™-based users?
A: Thinkuptime fully supports Microsoft Windows Operating system. We provide support for Macintosh desktops. Our device monitoring service includes all network devices including UNIX™-based computers.
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