Thinkuptime.com

Have a computer problem or question?

Dial the Thinkuptime help desk. Your problem will receive support within 30 minutes and the help desk analyst will spend up to 20 minutes trying to solve your problem. Don’t worry about a thing. We solve 70 percent of all issues over the phone. If we can’t solve it on the phone, we solve it at your office.

Don’t treat the result; treat the cause. How?

With monthly usage reports generated by Thinkuptime

We log all issues and give you the reports each month. These reports are an excellent tool to spot trends that could be costing your organization a lot of money. By treating the root problem businesses save time and money. For example, a number of employees may be asking Outlook “how to” questions. We would recommend an Outlook training class at our next onsite visit. Without the trending information garnered from the reports, the company would continue to pay for issue resolution rather than solving the “real” issue.

By proactively monitoring your resources, we can better protect your organization from costly network or server downtime.

· Maximize server and network availability

· Ensure successful backups and up-to-date anti-virus signature file

· Security updates with 48 hours

 

· An engineer assigned to your company

· Decrease issues and increase resolution

· Engineer will be there at the same time every time

· Engineer works off a prioritized list of issues developed by you