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Thursday, 19 August 2004 |
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Managed Care Service - Comprehensive Support Plan (at a glance)
OVERVIEW
Thinkuptime has several support services that combine to provide comprehensive IT support. These services have been itemized so you can pick and choose which ones best meet your company’s needs. However, we recommend that all of these services be implemented to provide a complete IT support solution.
HELPDESK
Benefits
- Increases end-user productivity and service satisfaction by having a highly trained support technician resolve trouble calls quickly and accurately. 70% of all calls closed remotely
- Improves customer satisfaction by reducing the time it takes to solve the problem and ensuring the problem is resolved correctly
- Flexible Monday through Friday support hours
REMOTE MANAGEMENT and Emergency Response
Benefits
- Rapid identification of problems based on customer-defined threshold limits
- Many modes including ASP model for companies that want to address their own resolutions
- Alerts processed and resolved remotely by Thinkuptime experts
- Capacity planning, maintenance, and regulatory documentation
- Enhance staff productivity and reduce business interruption
- Predictable costs and predictable operations
- A single source solution that provides umbrella coverage
ONSITE SUPPORT
Benefits
- Flexible – clients can choose to start slowly (four hours per week) and grow as business requirements dictate
- Qualified support personnel fix IT problems right the first time, increasing end-user satisfaction and productivity
- Technician is as dedicated to the client as a permanent staff member would be
- Technician is fully backed and supported by Thinkuptime
- Escalation support provided by Thinkuptime technicians and partners
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Last Updated ( Saturday, 22 March 2008 )
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